FAQs

OUR CANDLES:

What are our candles made of?

Soy wax-

Our candles are made of soy wax which is derived from a vegetable (soybeans), a renewable resource, is biodegradable and cleans up very easily with soap and water. This type of candle has a lower melting point than other waxes, this makes it last longer (out candles burn for approximately 40 hours).

Cotton wick-

We use lead-free cotton wicks to make our candles.

100% essential oils-

Our candles are fragranced with high quality natural essential oils. Essential oils are compounds extracted from plants. The unique aromatic compounds give each essential oil its characteristic essence. Essential oils are obtained through distillation or mechanical methods, such as cold pressing. These plant-based oils are often used in aromatherapy, a form of alternative medicine that employs plant extracts to support health and well-being. Each blend was carefully crafted after each Ottawa neighbourhood. 

Dye free

Hand poured in small batches in Ottawa

Can our candles be recycled?

Our candles can, absolutely, be recycled. You can even bring your old candle jar back to us so it can be reused for a 10% discount on your next purchase. 

ORDERS:

Where can I find The Valley Candle Co. candles in my area?

You can find our candles here online, at the LD Shoppe in Trainyards, at the inclusive & community-focused Where I Thrive fitness studio and cafe, The Good Cannabis Company in the Glebe, at the Black Dog Bistro in Manotick, online at mylocalmarkets.ca and at Above & Beyond Pools & Spa.  

How long do orders take to be processed?

Our candles are hand poured in small batches. They takes us about 3-5 days to process your orders. 

Do you have more Ottawa neighbourhoods available?

We have 16 Ottawa neighbourhoods for sale. We are busily working to capture all of Ottawa's special locales. If you have a neighbourhood request or idea, please let us know via our Contact page.  

Do you do custom candles?

We would love to create a special scent and concept for you. Please contact us for pricing details and to inquire for more details on our Contact page. 

Do you offer wholesale?

Please email us for wholesale opportunities. 

RETURNS:

What is your return policy?

Please contact us if you have any problems with your product. 

Shipping costs are non-refundable. Returns are the responsibility of the customer. 

SHIPPING:

What is your shipping policy? 

After your candle has been hand poured (3-5 days processing time), typical shipping times are between 1-5 business days in Canada. We do not offer international shipping at this time. For special circumstances, please reach out through our Contact page. 

We also offer local delivery using a local platform Trexity, candles straight to your door. 

Please note that shipments COULD be slower due to Covid-19 impacts.

Do you offer pickup?

Yes, we offer local pickup. Please contact us through our Contact page to inquire about where we are located.